Placing an Order

Ordering with The Lamp Atelier is simple, fast, and secure:

• Go to the product page, choose your size, color and finish, and click Add to Cart.
• Double-check the dimensions, cable or chain length, bulb type and voltage listed on the product page.
• Click Checkout and fill in your shipping and contact information. Please check your address carefully; we ship to the address exactly as entered.
• Select your payment method and complete the order. You will receive an order confirmation by email.

Security

All payments are protected with SSL encryption and processed by trusted third-party payment providers. We never store your full card details.

Free Premium Shipping

Every order ships free within the United States with premium, fully tracked shipping, regardless of the quantity purchased. We do not ship to P.O. boxes, APO/FPO addresses or freight forwarders; orders placed with such addresses may be cancelled.

Fast Dispatch

Order today and your order ships the next business day. Orders placed on Friday evening, during the weekend or on public holidays ship on the next business day.

Order Tracking

You will receive a tracking number by email as soon as your order ships, so you can follow your package every step of the way. Orders with multiple items may ship in separate packages with separate tracking numbers.

Delivery and Inspection

• Lamps are fragile. Inspect every package immediately on arrival, before signing or discarding packaging.
• Report any damage, missing parts or incorrect items within 48 hours of delivery, with photos of the item, inner packaging and outer box (see our Return Policy).
• Keep all packaging until you have installed and tested the lamp.

Incorrect or Incomplete Address

You are responsible for entering a correct and complete shipping address. If a package is returned to us because of an address error, refused by the recipient or not collected from the carrier, we deduct the return shipping and handling costs from the refund, or charge a re-shipping fee. Address changes are only possible before the order ships.

Lost or Stolen Packages

Once the carrier marks a package as delivered, it is considered delivered. If a package shows as delivered but you did not receive it, check with household members, neighbors and the carrier first, then contact us within 7 days so we can open an investigation with the carrier.

Light Bulbs

Unless explicitly stated on the product page, light bulbs are not included. Each product page lists the required socket type, maximum wattage and whether the lamp is dimmable. Using bulbs above the stated wattage voids any warranty.

Voltage and Compatibility

Our lamps are supplied for use in the United States (110-120V) unless stated otherwise. It is your responsibility to make sure the lamp, bulb, dimmer and electrical installation are compatible.

If you have any questions or comments, please contact our customer service team at support@the-lamp-atelier.com.