Please read our return policy carefully. By placing an order with The Lamp Atelier, you agree to these terms. No exceptions will be made outside of what is described below.

30-Day Return Window

You have 30 days after the delivery date (as shown by the carrier tracking) to request a return. Requests made after 30 days cannot be accepted and no refund or exchange will be offered.

A return must be requested and approved by email before anything is shipped back. Items returned without prior approval will not be refunded.

Return Conditions

To be eligible for a return, the item must be:

• Unused, uninstalled and never connected to electricity
• Free from any signs of installation (no marks from wiring, screws, mounting brackets, ceiling or wall contact)
• In its original, undamaged packaging with all protective foam and inserts
• Complete, including all parts, cables, mounting hardware, canopies, chains, shades, glass elements and manuals
• In the same condition as received, with no scratches, dents, chips, fingerprints on glass or metal, or other marks

Items that do not meet these conditions will be refused or refunded only partially, at our discretion, based on the loss of value.

Items That Cannot Be Returned

• Lamps that have been installed, hardwired, mounted or connected to a power source
• Lamps that have been modified, shortened, rewired, cut or adjusted in any way (including shortened cables or chains)
• Items with visible signs of use, scratches, dents, chips, cracked or broken glass caused after delivery
• Items returned without original packaging or in packaging that cannot protect the product in transit
• Custom-made, made-to-order, personalized or specially sized lamps
• Light bulbs, LED modules, spare parts, cables and other consumables or accessories once opened
• Items marked as final sale or non-returnable during clearance promotions

Change of Mind / Does Not Fit / Does Not Match

Returns for reasons such as changed my mind, the size does not fit my room, the color looks different in my home, or the light is warmer or cooler than expected are accepted within the 30-day window only if all return conditions above are met. In these cases:

• Return shipping costs are paid by the customer
• The original shipping cost (if any) is not refunded
• A restocking fee of up to 20% may be deducted to cover inspection, repackaging and handling

All dimensions, cable lengths, bulb types, wattages and color temperatures are listed on each product page. It is the customer's responsibility to check these before ordering. Minor differences in size (up to 5%) and in color or finish due to production batches, lighting conditions and screen settings are not considered defects.

Damage During Transport

Lamps contain glass and fragile parts. Although every order is packed with care, transport damage can occur. To be covered:

• Inspect your package immediately upon delivery
• Report any damage to support@the-lamp-atelier.com within 48 hours of delivery
• Include clear photos of the damaged item, the inner packaging and the outer box (including the shipping label)
• Keep all packaging materials until the case is resolved

Damage reported after 48 hours, or without photos of the packaging, cannot be verified as transport damage and will not be accepted. In approved cases, we will send a replacement part or a full replacement free of charge. A refund is only issued if a replacement is not possible.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of delivery with your order number and photos (and a short video for electrical faults). After verification:

• We will first send a replacement part or a replacement item free of charge
• If the replacement is also defective, a full refund will be issued

We do not cover defects caused by incorrect installation, use of the wrong bulb or wattage, incompatible dimmers, voltage differences, water or moisture exposure, or external electrical problems.

Manufacturing Defects vs. Damage From Use

Only manufacturing defects are covered. We are not responsible for damage caused by:

• Installation by an unqualified person or not following the instructions
• Overloading, incorrect bulbs, incorrect voltage or power surges
• Misuse, negligence, dropping, improper handling or storage
• Cleaning with abrasive or chemical products
• Exposure to humidity, outdoor conditions (for indoor lamps), heat or sunlight
• Natural wear, discoloration, patina or oxidation of metal, brass, fabric or wood over time

How to Start a Return

Email support@the-lamp-atelier.com with:

• Your order number
• The reason for the return
• Clear photos of the item and the packaging (required)
• Your contact information

We will reply with a decision and, if approved, the return address and instructions. Do not ship anything before receiving this approval.

Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Items must be shipped in the original packaging with sufficient protection; glass elements must be wrapped separately
• A trackable and insured shipping method is required
• We are not responsible for returns that are lost or damaged during transit; damage caused by poor repackaging is deducted from the refund or results in a refusal

Return Address

Returns must be sent to the processing center we specify in the approval email. Shipping costs vary by location and are at the customer's expense. Returns sent to any other address will not be refunded.

Refunds

Once your return is received and inspected (usually within 5 business days of arrival), we will email you whether the refund is approved, partially approved or rejected. Approved refunds are processed within 30 days to the original payment method. Original shipping fees, express shipping fees and any restocking fee are non-refundable.

Delayed or Missing Refunds

If you have not received your refund after 30 days, first check with your bank or card provider. If the issue persists, contact us at support@the-lamp-atelier.com.

Exchanges

We do not offer direct exchanges. If you want a different size, color or model, request a return and place a new order.

Refused, Undeliverable or Unclaimed Packages

If a package is refused, not collected from the carrier, or returned to us because of an incorrect or incomplete address, the order is treated as a change-of-mind return: return shipping costs and any carrier fees are deducted from the refund.

Chargebacks

Please contact us before opening a dispute with your bank or card provider; we resolve almost all issues directly. Chargebacks opened without contacting us, or while a return or replacement is already in progress, will be contested with our order, shipping and communication records.

Order Cancellation

See our Cancellation Policy. Orders cannot be cancelled once they have entered processing.

Questions?

For further information or questions, please contact us at: support@the-lamp-atelier.com