We understand that situations may arise where you need to cancel your order shortly after placing it. Our goal is to help you as efficiently as possible while keeping our order processing smooth and timely.

Cancellation Window

If you wish to cancel your order, you must email us at support@the-lamp-atelier.com within 12 hours of completing your purchase, stating your order number and the word Cancel in the subject line. During this period, orders generally have not yet entered processing, which makes cancellation possible.

A cancellation is only confirmed once you receive a written confirmation from us. Sending a request does not guarantee cancellation.

Orders Already in Processing

After the 12-hour window, your order may already be:

• Processed and allocated to stock
• Packed
• Prepared for shipment
• Shipped or handed to the carrier

Once an order has reached any of these stages, it can no longer be cancelled. Our processing is automated, so we cannot stop or recall a package once it has left the warehouse. In that case, please wait until your order arrives and submit a return request in accordance with our Return Policy. Return shipping costs for change-of-mind returns are paid by the customer.

Changes to an Order

Changes to the shipping address, product, size, color or quantity are treated like a cancellation request and are only possible within the same 12-hour window and before processing starts. We are not responsible for orders shipped to an address that was entered incorrectly.

Refusing or Not Collecting a Package

Refusing a delivery, not collecting a package from the carrier, or ignoring a delivery attempt does not count as a cancellation. Such orders are treated as a change-of-mind return once they arrive back at our warehouse, and return shipping, carrier fees and handling costs are deducted from the refund.

Cancellations by The Lamp Atelier

We reserve the right to cancel an order in case of suspected fraud, a pricing or stock error, an undeliverable address, or payment issues. In that case any amount paid is refunded in full to the original payment method.

Refund of Cancelled Orders

Approved cancellations are refunded to the original payment method within 5 to 10 business days, depending on your bank or card provider.

Customer Support

If you need assistance or would like to request a cancellation, please contact our support team at:

support@the-lamp-atelier.com